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Training

Training.

We work with you

to design epic customer experiences to achieve maximum profitability. The training and development that we specialize in are centered around:

  • Human behavior
  • Leadership development
  • 21st Century Innovation
  • Customer experience (Digital and Experiential)
  • Customer-centric culture
  • Strategic customer experience design

User experience fundamentals

Moments of truth & Voice of Customer data

  • Customer journey
  • Key performance indicators & return of organizational investment
  • Customer retention, referral, and reviews
  • Design thinking
  • Emotional intelligence
  • Strategic sales science

Justify Your INSIDE View Course Selection 

For your convenience, we’ve provided justification for why this course adds value, in hopes that it will get your employer just as excited as you are about attending.

Key Training Features:

Self-paced learning, online, in person and guided options are all available

Earn your certification as a Customer Experience INSIDER (CXI)

Easy and comfortable payment options

Full access to online programming, Workbook, PDF downloads to support learning objectives, and Access to the CX INSIDERS Facebook groups

Mastery of the INSIDE view 7 steps to CX EXCELLENCE

Implementation of accountability. We help you take action to implement your learning.

Live interactive coaching available to support your learning journey

Depending on your location and business, funding options may be available.

Program Comparison.

What's IncludedIndividual programs of CX Excellence or Bundle all 7 programsCX MasteryCX Mastery CORPORATE2-Day Certified BootcampsCertificate Courses
Preparation communication and workbook to support the learning journey
They will get access to the public CX INSIDERS FB Group To answer specific questions pertaining to their business
Qualified for Canada Canadian job grant programs funding training and development upto 80%
Upon the successful completion of the course, they will receive a certificate of completion
They can update their linkedin profile to show that they have been certified in the course
TOTAL OF 12 months. Each course will be 6 weeks(40 weeks) - they will receive weekly videos with homework. We have accounted for Christmas holidays, summer vacations etc.
When they purchase the bundle of 7 programs, or a bootcamp, they will receive a complimentary 1 year membership to be a CX Champion Valued at $197
Editable templates to action your learning
2 days of professional facilitation workshop over zoom (3 hours each day via zoom)
Editable CX foundational templates to ACTION CX MASTERY in their organization. For example: Hiring and onboarding guide, Interview template, Coaching logs, Daily huddle
They will get access and can participate in the PRIVATE CX MASTERY Group
They will be accountable for implementation of CX foundational principles
They will receive a complimentary 1 year membership to be a CX HERO $597 Value
ZOOM MEETINGS WITH CX INSIDERS: Participants must attend a min of 32 of the 40, 1 hour zoom calls during the course of the year to receive their certification
The INSIDE view will facilitate 3 LIVE Full-day events with your team: Vision Vitals(1 day), Design to Delight(2 days), and Sales and service Mastery(2 days)= 5 FULL DAYS of training and facilitation *Exclusive of Travel and accommodations
They will receive a complimentary 1 year membership to be a CX Victor $997 value
PRIVATE ZOOM MEETINGS WITH YOUR TEAM ONLY: Participants must attend a min of 32 of the 40, 1 hour zoom calls during the course of the year to receive their certification

* All prices listed in USD. Taxes not included.

Inside View.

(315) 5512-2579
crystald@gettheinsideview.com
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