Image Alt

CX Analysis

Voice to Customer (VOC) provides priceless data that gives you remarkable insights into the emotional experience your customer has with your product, service, and brand.  Based on the type of business, and your needs, we will employ a variety of methods to gather accurate, evidence-based VOC data so you can make educated business decisions that will have a positive impact on your culture and your business.

Voice to Customer (VOC).

Some of the tools we use are:

Video mystery shops

Photography,

Voice and telecommunication recording

E-correspondence

Social media analytics

Written feedback

Survey results

Focus groups

and more!

The Inside View provides accurate, evidence-based client interaction details that allow company decision-makers to experience their business as their clients would.

Industries.

we have worked with to gather accurate evidence-based VOC data include:

Retailers

Restaurant

Hotels/Hospitality

Airlines/Travel/Transportation

Automotive

Home Builders/Trades

Experiences/Concerts/Sporting

E-Commerce

Government/Education

Inside View.

(315) 5512-2579
crystald@gettheinsideview.com
Facebook
YouTube
LinkedIn
Instagram

User registration

You don't have permission to register

Reset Password